Use of the App by Children
We note that our websites and applications, including the Site are intended for a general audience and are not directed to children.
Collection and use of your data
The specific scope and mode of collection and use of your data depends on whether you are visiting our Internet presence only for browsing the Site (e.g. for viewing the products we offer) or whether you are actually using specific services (e.g. if you order products).
Use for browsing the Site
Date and time of the visit of any of our websites Type of your browser
The operating system you use
The website last visited by you
The data volume transmitted and the access status (file transmitted, file not found etc.) and Your IP address.
If you visit the Site for browsing only, we collect and use this data in non-personal form only. This is done to generally enable the use of the websites you visit as well as for statistical purposes and for improving our web presence and the services we provide there.
Use of specific services / Shopping at the Site
We only collect personal data if you voluntarily disclose such data to us on the occasion of a purchase order process, when interacting with our customer service/online consumer care team, or when opening a customer account. We use the collected data to perform the respective service for you.
Your data for the relevant service may be disclosed to reputable service providers working with KUMA on transaction-related services (eg: shipping companies and payment services providers).
Opening of My Account/KUMA-ID
You can establish a KUMA-ID on the Site for free. With a KUMA-ID you have access to exclusive content on the Site (downlloads, foto’s), you can register your KUMA system and other products, maintain all relevant information for them (warranty, instructions), save products
you are interested in, expedite the shipping process, check order status, and otherwise have a central access for all data and services that The Company offers you.
Name and Address
Orders and cart
Email list status
Customer service/online consumer care claim information
If you want your KUMA-ID to be deleted, please contact us under firstname.lastname@example.org and use the word ‘privacy’ in the subject line.
In addition to performing services for you as part of the Site, we are eager to provide an Internet presence that is geared to your interests, and also from time to time provide you with such news and information about KUMA or the products we offer by mail or email (through our email list) that might be of interest to you (through analyzation of your data), if you opt in to participate within the Site or through other channels.
The Company may contact you from time to time through certain reputable third party firms for market research purposes. Participation in any such activities by you is strictly voluntary.
To opt out: You can revoke your consent to receive these communications at any time by clicking on the appropriate link contained in any such email communication. Your opt-out does not apply to emails that relate to Site information (including policy updates), Legal Notice, KUMA-ID, purchases, customer service/online consumer care matters, or that are automatically generated (confirmation emails, order receipts, etc.).
We may use “session cookies” (also called temporary cookies), i.e. cookies which are only stored for the time while you are using any of our websites, for certain aspects of browsing the Site. The purpose of these cookies is to identify your computer while you are visiting our Site, even while changing from one of our websites to another, and to determine the end of your visit.
The cookies are deleted as soon as you have closed your browser session.
Tracking and Targeting Cookies
On the Site we also use tracking and targeting cookies that monitor the user’s behavior. For that purpose we only use so-called First-Party cookies, i.e. these cookies will not be made available by your browser to other domains than the Site.
These cookies are used for the following services:
Page view/Page impression – this analyzes how often the website is visited
Clickstream or Clickpath analysis – the movement of the user on the website is tracked (e.g. on which way did the user come to a certain product)
Ad Impressions and Click Through – this analyzes how often an advertisement banner is shown and clicked
Mouse movement and Heatmaps – this analyzes the mouse movement of the user and tracks where a particular high occurrence took place
You can set your browser to allow these cookies or not to. If you choose, you may completely deactivate the storage of cookies or only allow their storage for specific websites, or configure your browser so as to cause the browser to automatically send you a message as soon as a cookie is to be placed, asking for your permission regarding that cookie. Please note: if you want to use the full scope of features of the Site, the use of certain cookies will be required.
Use of Google Analytics
You can also prevent the collection and recording of the data pertaining to your use of the Site that is generated by the cookie (including your IP address) by Google as well as the processing of this data by Google, by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
For more detailed information on the terms and conditions of use and data protection, please visit:
The information obtained by means of the conversion cookies are intended for the preparation of statistics for AdWords customers using conversion cookies. By these statistics we can find out about the total number of users who have clicked on the advertisement placed by Google and have visited a page to which a conversion tracking tag was added.
For more detailed information on the terms and conditions of use and data protection in connection with Google AdWords, please go to: https://www.google.com/policies/technologies/ads/ .
Social Media Plug-ins
When you visit the Site, no data is automatically transmitted to social networks (e.g.: Facebook, Twitter). Please note, however, that The Company may provide customer list information you may have provided KUMA, to Facebook and other social media networks in order to utilize services such as Facebook’s Custom Audience and pixel services.
Otherwise, only after you have actively clicked the applicable link yourself, your Internet browser will establish a connection to the servers of the relevant social network; therefore, by clicking the appropriate button (e.g. “Like”), you give your consent to your Internet browser establishing a connection to the servers of the relevant social network and transmitting data relating to the use of the website to the relevant social network provider.
Once you have directly engaged with the relevant social media website, your use and browsing will be governed by the data protection statements/privacy policies of the relevant providers.
The Company takes technical and organizational security measures (such as the use of SSL encryption for certain components of the Site) to protect accruing or collected personal data against accidental or intentional manipulation, loss, destruction or attacks by unauthorized persons. Our security measures are continuously being improved as new technologies become available and following our regular review of our current data security, access and protection practices.
Third Party Marketers
The Company does not share your personally identifiable information with third parties for the purposes of marketing directly to you, and will provide you with the ability to opt out in the event we do so.
Questions and Legal Notice